Legal
Privacy Policy
This Good Call — A solution of This Good AI, a DBA of This Good Home
This Privacy Policy describes how This Good Call, a solution of This Good AI, a DBA of This Good Home, collects, uses, and protects information in connection with our AI receptionist service.
Information We Collect
From business clients:
- Name, business name, email address, and phone number provided during signup and onboarding
- Business information provided during setup including services, hours, service area, and call handling preferences
- Payment information processed through third-party payment processors — we do not store payment card data directly
- Communication records including emails and call records related to your account
From callers interacting with the AI receptionist:
- Name, phone number, and any information voluntarily provided during the AI receptionist interaction
- Call recordings where applicable
- Call summaries generated from AI interactions
How We Use Your Information
Information collected is used to:
- Provide, configure, and improve the AI receptionist service
- Deliver call summaries and notifications to business clients
- Communicate with clients regarding their accounts and service updates
- Comply with legal obligations
- Improve the quality and accuracy of the AI receptionist
SMS Communications
If you have opted in to receive SMS communications from This Good Call, your phone number will be used solely to deliver call notifications, summaries, and service-related messages. We do not share your phone number with third parties for marketing purposes. You may opt out at any time by replying STOP.
Data Sharing
This Good Call does not sell personal information. We may share information with:
- Third-party service providers who assist in operating the service, including voice AI infrastructure providers, under confidentiality obligations
- Legal authorities when required by law or to protect our rights
Data Retention
We retain client account information for the duration of the service relationship and for a reasonable period thereafter as required by law or legitimate business purposes. Call recordings and summaries are retained according to your configured service settings.
Data Security
We implement reasonable technical and organizational measures to protect information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, contact us at patrick@thisgoodai.com.
Caller Disclosure
This Good Call's AI receptionist is designed to be transparent and helpful. Business clients are responsible for ensuring callers are appropriately informed that they may be interacting with an AI system and that calls may be recorded, in accordance with applicable law.
Children's Privacy
This Good Call is not directed at children under the age of 13 and we do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website at thisgoodcall.ai. Continued use of the service after changes constitutes acceptance of the revised policy.
Contact Information
For privacy-related questions or requests, please contact:
This Good Call — a solution of This Good AI
thisgoodcall.ai